Delivery & Return Policy

Delivery &  Return Policy

We want you to love your purchase from us. If for any reason you are not satisfied, you may request a return or exchange within 14 days from the date of delivery. 

Unfortunately, we cannot process returns or exchanges after this period.

How to Request a Return or Exchange

Please email us at contact@hellosnugglepea.com with the following information:

  • Your order number
  • The SKU number of the item you wish to return or exchange
  • Clear photo or video evidence showing the defect or issue 

Eligibility Requirements

To qualify for a return:

  • Items must be in original condition – unwashed, unworn, and undamaged
  • All original packaging and labels must be included
  • If items do not meet these requirements, the buyer will be responsible for any costs incurred, and no refund will be issued

Return Shipping

  • All returns must be sent via registered mail with an online tracking number to ensure safe delivery
  • We cannot guarantee receipt of items sent without tracking
  • Returns without prior authorisation from our customer service team will not be accepted

You will be responsible for return shipping costs in these cases:

  1. Incorrect order by customer – If you ordered the wrong product or size, you’ll cover the shipping cost both ways for a replacement. If you prefer a refund, we will refund the item price only.
  2. Change of mind – If you no longer want the item, please contact us within 14 days of receiving it to arrange a return.

Refund Policy

  • Once your return is received and inspected, we’ll email you to confirm whether your refund is approved
  • Approved refunds will be processed to your original payment method within 7 business days
  • Shipping costs from the original order are non-refundable
  • If you receive a refund, the cost of return shipping will be deducted from your refund amount

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company (it may take time before your refund appears)
  3. Contact your bank (processing times can vary)

If you’ve done all of the above and still have not received your refund, please email us at contact@hellosnugglepea.com

Refused Packages

A $12 non-delivery fee will apply to all refused shipments.

 

At Snugglepea, your satisfaction means the world to us. We’re always here to help make things right.